Patient Services Representative

Chord Specialty Dental Partners

About the Role

The Patient Services Representative (PSR) is an important part of the Chord Specialty Dental Partners team, serving as the first line of customer service for all patients and visitors. The position will primarily be responsible for assisting patients and ensuring they and their families receive the best possible service.

Schedule: Monday - Thursday 8:15am - 5:00pm and Friday 8:15am - 1:00pm

Key Responsibilities

• Calculate and collect co-payments, verify insurance (including Medicare and Medicaid), complete credit card processing, and balance nightly deposits.
• Schedule/confirm patient appointments and follow up on no-shows or cancelations.
• Greet patients and families upon arrival and dismissal.
• Answer telephones and check voicemails.
• Check patients in/out and verify patient information.
• Perform other tasks as requested by management.

Requirements & Tech Stack

• Knowledge of administrative and clerical procedures.
• Experience with customer service principles and practices.
• Availability to travel to other locations to meet operational needs.

Qualifications

• High School Diploma generally required.
• Preferred: At least one year of experience working in a dental, medical, or health-care office.
• Helpful: Knowledge of insurance plans (HMO/PPO/Medicare/Medicaid).
• Helpful: Bilingual capabilities.