IT Business Partner (Business Analyst)

About the Role

• Act as the bridge between business functions and IT, driving engagement and representing IT at the regional level.
• Ensure technology solutions align seamlessly with business needs.

Key Responsibilities

Business Engagement & Representation

• Act as an ambassador for IT, championing global standard applications, services, and solutions.
• Provide IT representation and oversight across the region, aligned with the regional Management Team.
• Capture region-specific IT requirements and provide input on prioritization.
• Serve as a point of escalation for IT-related matters.

Technology Deployment & Support

• Support and accelerate regional implementation of global IT applications and services.
• Manage local application matters, including regional and country-specific solutions.
• Liaise closely with the regional infrastructure team to resolve issues and service requests.

Process Improvement & Recruitment Focus

• Drive process improvement initiatives, with a strong focus on recruitment operations automation.
• Leverage global technology solutions wherever possible to meet regional needs.
• Provide consultancy on business and client solutions with strong collaboration skills.

Documentation & Analysis

• Define and document business and functional requirements.
• Conduct workflow analysis and document business processes.
• Act as the interface between business functions and IT technical resources.
• Develop knowledge of production systems and business processes.

Training & Adoption

• Identify knowledge gaps and coordinate user training.
• Promote adoption of global IT applications and processes.
• Create and maintain training materials, guidance notes, and process documentation.
• Deliver training sessions, workshops, and follow-up support with regional stakeholders.

Requirements & Tech Stack

• Energetic, passionate, and driven with a ‘can-do’ attitude.
• Strong problem-solving and decision-making ability.
• Delivery-focused, with proven ability to work independently to tight deadlines.
• Excellent interpersonal, communication, and negotiation skills.
• High-level creativity, adaptability, and persistence in finding solutions.
• Strong organizational skills to plan, schedule, and coordinate multiple tasks.
• Good influencing skills to drive collaboration and adoption.
• Prior experience in recruitment and knowledge of Bullhorn is advantageous.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in regional IT management or business partnering roles.
• Exposure to enterprise-level IT environments.