Admission Counsellor

About the Role

We are looking for highly motivated and target-oriented Academic Counsellors to join our Online Degree Admissions team. The Academic Counsellor will be responsible for connecting with prospective students through outbound calls, understanding their educational and career requirements, counselling them on suitable online degree programs, handling objections, and converting qualified leads into successful admissions. The ideal candidate should have strong communication, convincing, follow-up, and sales skills, along with a genuine interest in helping students make informed decisions about their higher education.

Key Responsibilities

• Connect with prospective students through outbound calls generated through various lead sources.
• Understand the student's educational background, career goals, course preferences, budget, and eligibility.
• Provide accurate information about online degree programs, universities, specialisations, eligibility, fees, admission process, and other relevant details.
• Conduct structured academic counselling and recommend suitable programs based on the student's requirements.
• Convert qualified leads into applications, enrolments, and successful admissions.
• Maintain consistent and timely follow-ups with prospective students through calls and approved communication channels.
• Handle student objections related to fees, university selection, course credibility, online learning, competition, eligibility, and payment options.
• Maintain a healthy sales pipeline and ensure systematic follow-up of hot, warm, and future prospects.
• Achieve assigned daily, weekly, and monthly admission targets.
• Maintain required call volume, talk time, counselling sessions, and follow-up productivity.
• Update all lead interactions, dispositions, follow-ups, and student information accurately in the CRM.
• Coordinate with internal teams such as Admissions, Operations, Finance, Documentation, and Loan/Payment teams to ensure smooth enrolment.
• Follow the defined sales process, calling standards, counselling scripts, and compliance guidelines.
• Ensure a positive student experience throughout the counselling and admission journey.
• Stay updated on university programs, course structures, eligibility criteria, fee structures, and admission policies.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Strong convincing and negotiation abilities.
• Good listening and counselling skills.
• Strong sales orientation and target-driven approach.
• Ability to handle objections and close conversations effectively.
• Good follow-up and relationship-management skills.
• Comfortable working in a high-volume telesales environment.
• Basic knowledge of MS Office, CRM systems, and digital communication tools.
• Ability to work under pressure and achieve time-bound targets.

Qualifications

• 04 years of experience in telesales, inside sales, education counselling, EdTech, higher education admissions, BFSI, telecom, or similar target-oriented industries.
• Freshers with strong communication and sales aptitude may also be considered.