Application Support Specialist
BirchStreet
Noida, Uttar Pradesh, India0–2 yrs19m agovia LinkedIn
Application Support Specialist – Level 1 Technical Support
Company: BirchStreet Systems
Location: Noida Corporate Office
Shift: Night
About BirchStreet Systems
BirchStreet Systems is the global leader in cloud-based Procure-to-Pay (PTP) automation for the hospitality industry. We power the supply chains of the world’s most iconic Hospitality brands.
About the Role
We are looking for an Application Support Specialist who has a "Technology-First" approach for problem-solving in Customer Support domain.
Key Responsibilities
- Technical Troubleshooting: Diagnose and resolve technical issues related to our software platform.
- Database & Code Analysis: Query databases and review logs to identify bugs or data inconsistencies.
- Client Communication: Provide high-quality support primarily via Email, maintaining a professional and empathetic tone.
- Incident Management: Document, track, and monitor problems using ticketing platforms to ensure timely resolution within SLAs.
- Knowledge Sharing: Contribute to internal documentation and FAQs to streamline future troubleshooting.
Requirements & Tech Stack
- 6 months to 2 years of experience in an international technical support or helpdesk environment.
- Graduate or Masters in Technical Domain (B.Tech., BCA, MCA).
- Intermediate knowledge of SQL. You should be comfortable understanding basic queries.
- Prior experience working with Oracle DB is a significant advantage.
- Proficiency in Salesforce, Agentforce, JIRA Cloud, Confluence, or similar enterprise-level ticketing systems.
- Proficiency in MS Office (Outlook, Word, Excel and Co-Pilot) or similar tools is a must.
- Must be comfortable working permanent night shifts.