IT Support Civil Servant (Entry / Junior Level)

About the Role

• Part-time remote role at Le Likès - Quimper.
• Providing first-line technical assistance to staff, students, and administrative offices.
• Collaborating with educational and administrative teams to ensure digital tools, learning platforms, and public sector systems run smoothly and securely.

Key Responsibilities

• Responding to support requests via email or ticketing system.
• Troubleshooting hardware and software issues.
• Assisting with user accounts, passwords, and access rights.
• Supporting basic network connectivity.
• Helping maintain and update IT documentation.
• Escalating complex incidents to senior IT staff as needed.

Requirements & Tech Stack

• Windows, macOS operating systems.
• Common productivity software (e.g., office suites, email clients).

Qualifications

• Strong communication skills for clear interaction, documentation, and guidance.
• Knowledge of government relations and public sector processes.
• Familiarity with local government or public sector environments.
• Analytical skills for diagnosing technical problems and proposing solutions.
• Basic knowledge of computer hardware.
• Ability to manage multiple support requests, prioritize tasks, and work independently in a remote setting.
• Strong customer service orientation, patience, and professionalism.
• Relevant education or training in IT support, computer science, or a related field.
• Entry-level certifications (e.g., CompTIA A+) are an asset.