Customer Success Specialist

About the Role

Pintel is an early-stage, venture-backed startup building a cutting-edge GTM sales platform powered by an AI assistant. We aim to revolutionize how GTM sales teams operate by supercharging productivity, providing sales intelligence, automating research, and helping sales professionals close more deals, faster, with less effort.

This role offers the opportunity to be at the forefront of AI innovation in sales technology and play a pivotal role in shaping the product and building a solid foundation for success.

Work From Office Timings: 11 AM to 8 PM

Location: HSR Layout, Bengaluru

Key Responsibilities

• Engage with clients post-onboarding, understand their problem statements, and guide them in using Pintel effectively.
• Build and scale workflows using AI prompts and reusable templates.
• Create a structured feedback loop for bugs, new feature requests, and product improvements.
• Learn new software and problem-solving methods quickly, finding creative workarounds when needed.

Requirements & Tech Stack

• BCA / BSc CS / B.Tech in Computer Science, IT, or related fields.
• Experience in GTM, customer success, or pre-sales roles preferred.
• Strong understanding of AI concepts, prompt engineering, or workflow automation.
• Excellent problem-solving mindset, adaptability, and a "never give up" attitude.
• Strong communication skills — comfortable talking with both clients and developers.

Why Pintel?

• High ownership: Your ideas, your code, your impact
• Startup agility: Move fast, learn faster, and see the results in action
• Client proximity: Build solutions that go straight into the hands of users
• Growth mindset: A team that values initiative, experimentation, and learning