Automotive Business Development Representative
Krause Auto Group
Cumming, GAFresher50m agovia LinkedIn
About the Role
Krause Auto Group is seeking energetic, customer-focused, and motivated individuals to join our Business Development Center (BDC) team. This role serves as the first connection in a customer’s buying journey, offering an opportunity to build a career in the automotive industry.
Key Responsibilities
- Answer inbound customer calls, internet inquiries, and live chat requests.
- Schedule and confirm sales appointments for the dealership team.
- Respond quickly and professionally using phone, email, text, and CRM communication tools.
- Provide customers with initial vehicle and dealership information.
- Assist customers with basic financing information and next steps.
- Follow up consistently with leads that are not yet ready to purchase or missed appointments.
- Maintain accurate customer records and daily activity within the CRM system.
- Work closely with sales teams and dealership leadership to improve customer experience and appointment success.
- Participate in team meetings, training, and process improvement sessions.
Requirements & Tech Stack
- Valid driver’s license.
- High school diploma or equivalent preferred.
- Comfortable working with computers, CRM systems, email, and texting platforms.
Qualifications
- Previous customer service, call center, retail, hospitality, or sales experience preferred.
- Strong communication and relationship-building skills.
- Positive attitude and team-oriented mindset.
- Professional, friendly, and confident demeanor.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong work ethic and willingness to learn and grow.
Perfect For Candidates With Backgrounds In
- Customer service
- Hospitality
- Retail sales
- Call centers
- Appointment setting
- Banking or phone support roles
- Automotive sales support