Remote Utilization Review Index Intake Coordinator

About the Role

The Index-Intake Coordinator is responsible for preparing electronic medical case files for Healthcare Professionals (HCPs). This role involves both indexing medical records and processing Utilization Review referrals.

Work Specifics

• Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST.
• This position is remote.
• Applicants residing in California (CA), New York (NY), or Hawaii (HI) are not being accepted.

Key Responsibilities

• Scanning, uploading, and labeling of case documents into the appropriate case files.
• Separating and sorting of hard copy/soft copy medical files and documents.
• Processing referrals with dedicated deadlines and sending reviews to HCPs.
• Collecting medical files and documents for scanning, indexing, and uploading to the web-based Utilization Review case management application.
• Performing heavy data entry.
• Answering all incoming calls and assisting callers with proper telephone etiquette.
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals.
• Responding to routine inquiries or complaints from customers and the public.
• Processing Utilization Review referral forms received by EK Health Services.
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment.
• Assisting other administrative staff with overflow work, including word processing, data entry, and internet research tasks.
• Other duties as assigned.

Requirements & Tech Stack

• High School Graduate or G.E.D. equivalent.
• Professional demeanor with Excellent Written and Oral Communication Skills.
• Strong Organization Skills.
• Must be computer literate with a high comfort level with computer programs/functions, including MS Word, MS Excel, Email, and Internet.
• Basic medical terminology.
• Basic clerical and administrative skills.
• Must be Accurate and Efficient.
• Must be Punctual and Dependable.
• Able to maintain focus and positive attitude in a fast-paced environment.
• Ability to work with minimal supervision.
• Ability to meet deadlines in a high pressure, time sensitive environment.

Physical Requirements

• Ability to sit the majority of an 8-hour day (excluding lunch and breaks).
• Ability to keyboard the majority of an 8-hour day (excluding lunch and breaks).
• Manual dexterity.
• Ability to speak on the telephone intermittently throughout the day.
• Ability to read and write English fluently.
• Ability to provide and confirm a safe home office environment.
• Home office must be HIPAA compliant.
• Requires DSL, fiber, or cable internet connection from home; 100 mbps preferred or better.

Pay And Perks

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance.
• 401K.
• Paid Time Off.
• Paid Holidays.
• Monthly Internet Stipend.