Desktop Support Technician
CTC
Waterloo, IA0–3 yrs1m agovia LinkedIn
- Provide onsite deskside support to the Waterloo IA location.
Key Responsibilities
- Perform and monitor standard processes or operations that are highly stable and/or relatively consistent.
- Imaging computers
- Replacing printer toner
- Disposing of outdated assets
- Resolving trouble tickets from ServiceNow queues
- Document and distribute information.
- Updating assets in Asset Center
- Following KB articles for problem resolution
- Following unit-specific processes
- Manage effective e-mail communications and create/maintain basic documents/records.
- Contact lists
- Process logs
- Problem incidence reports
- Customer information updates
- Exterior ship orders
- Inventory, maintenance, or other service records
- Handling standard facilities administration requests
- Recognize and resolve problems with processes/operations using pre-established and documented solutions.
- Report problems that fall outside the scope of established procedures.
- Maintain equipment, supplies, and data supporting processes or operations.
- Scheduling routine equipment maintenance
- Ordering supplies
- Monitoring inventory
- Updating data records
- Interacting with suppliers
- Apply technical knowledge in the support of processes or operations.
- Understanding basic printer operations (e.g., replacing toner and pickup rollers)
- Performing troubleshooting by following KB articles to resolve end-user tickets.
Requirements & Tech Stack
- Knowledge of computing and networking concepts and fundamentals.
- Ability to use standard desktop load applications such as Microsoft Office, intranet, and internet functions.
- Knowledge of computer security policies and general computer security concepts.
- 1 year or more IT experience preferred.
- Recent college graduates will be considered.
Qualifications
- Degree in an Information Technology discipline or equivalent experience.
- High School or secondary diploma or equivalent.
Business casual dress code.
Will need metatarsal shoes for first day of assignment.
Cross-border work is not permitted for this role.