Customer Service Representative
Early Learning Coalition of Palm Beach County, Inc.
Lake Worth, FL0–6 yrs3m agovia LinkedIn
About the Role
The Early Learning Coalition of Palm Beach County, Inc. is seeking a compassionate and dedicated Customer Service Representative to join their team. This role serves as the first point of contact for callers seeking support and resources, providing a friendly voice to families and providers in the community. This telecommuting position requires bilingual proficiency in English and Spanish.
Key Responsibilities
- Handling a high volume of inbound calls with professionalism and empathy
- Scheduling appointments and responding to client and provider inquiries
- Providing general information on available community resources
- Accurately gathering details and entering information into various databases
- Managing email communication and updating records
- Assisting providers with questions or requests
Requirements & Tech Stack
- Bilingual proficiency in English & Spanish (read, write, speak) – Required
- High school diploma (Associate Degree preferred)
- Minimum 6 months of call center or customer service experience, especially with high call volume
- Strong verbal and written communication skills
- Excellent data entry and typing skills (swift and accurate)
- High reliability with consistent attendance and punctuality
- Ability to handle confidential information with sensitivity
- Compassionate, empathetic mindset with a customer-first approach
- Strong customer service and communication skills
- Proficiency in Microsoft Office (Excel, Word)
- Ability to troubleshoot basic tech issues
Schedule
- Full-Time
- Monday–Friday
- Monday-Thursday: 8 AM - 5:30 PM
- Friday: 8 AM - 12 PM