Customer Service Executive
PrimeRishta.com
Mohali district, IndiaFresher9m agovia LinkedIn
Job Title: Customer Service Executive
Location: Mohali, SAS Nagar, Punjab
Employment Type: Full-Time
Work Model: In-Office / Work From Office
Shift Timing: Night Shift (8:30 PM – 5:30 AM IST)
Working Days: Monday to Friday + 2nd and 4th Saturday
Weekly Off: Sunday + 1st, 3rd and 5th Saturday
About the Role
We are looking for Customer Service Executives with excellent communication and customer-handling skills. The candidate will interact with customers, understand their requirements, resolve queries, maintain relationships, and ensure a positive customer experience.
Key Responsibilities
- Handle customer queries through calls and other communication channels.
- Understand customer requirements and provide appropriate information and assistance.
- Maintain accurate customer and interaction records in CRM systems.
- Meet assigned sales, service, and KPI targets.
- Coordinate with internal teams when required to resolve customer issues.
Requirements & Tech Stack
- Basic computer/CRM knowledge
Qualifications
- Mandatory Languages: English & Punjabi
- Excellent Punjabi & English communication
- Customer handling and relationship-management skills
- Good listening, empathy and patience
- Strong follow-up and coordination skills
- Problem-solving ability
- Professional attitude and target/KPI orientation
- Experience less than 1 year in customer service, telecalling, relationship management, hospitality, B2C or matchmaking will be preferred.
- Freshers with strong communication skills can also be considered.