Pharmacy Intern Grad

Job Title: Pharmacy Intern Grad

Company: Walgreens

Key Responsibilities

• Customer Experience
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues in a timely manner and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members.
• Develop strong relationships with customers by anticipating needs and proactively offering services.
• Support efforts to enhance customer experience by increasing focus on healthcare services, promoting the shift of the pharmacy role from transactional to interpersonal.
• Operations
• Counsel patients and answer questions regarding medicine usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical provider as needed.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Review, interpret, and accurately dispense prescribed medications when necessitated by workload.
• Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
• Assist the pharmacy manager with establishing procedures that promote efficient workflow, including assigning roles, coordinating activities, and soliciting employee suggestions.
• Responsible for the opening and closing of the pharmacy and shift change duties.
• Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws.
• Maintain current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Propose and implement enhancements to pharmacy systems to further promote productivity.
• Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follow up with insurance companies and medical providers, and participate in 3rd party audits.
• Follow up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
• Perform retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assist and support the pharmacy manager in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
• Review KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develop and maintain good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
• Participate in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partner with Central Pharmacy Operations for customer registration, 3rd party reviews, and assist with resolving customer issues to support Well Experience locations.
• In virtual environments, conduct virtual product review by following specific company procedures and guidelines.
• People & Performance Management
• Assist the Pharmacy Manager with staff hiring and training.
• Reinforce the direction of the Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
• Promote teamwork and motivate team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.
• Training & Personal Development
• Maintain current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
• Maintain awareness of developments in retail and management and pursue best practices that would enhance performance.
• Obtain necessary certifications, education credits, and training such as People Plus Learning modules as required by the Company.
• Seek professional development by monitoring one’s performance, soliciting constructive feedback, and leveraging the pharmacy manager and store manager as mentor and coach.
• Communications
• Support the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Doctor of Pharmacy (Pharm D) degree from an accredited educational institution (prior to start date).
• Pharmacist licensure from the respective Board of Pharmacy in the states within the district (within 90 days of hire per district guidelines).
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• Familiarity with Intercom Plus, registers, automation, and StoreNET.

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.