Customer Experience Intern

About the Role

Amplify is seeking an enthusiastic Customer Experience Intern to join our team this summer. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers.

• Duration: June 7 – August 13, 2027
• Location: Remote, with a 2-day in-person experience at Amplify HQ in Brooklyn, NY.
• Availability: Full-time for the entire program.
• Authorization: Must be authorized to work in the US and reside in the US for the duration of the internship.

Key Responsibilities

• Support customer and user research initiatives by gathering, organizing, and synthesizing feedback
• Help identify customer needs, pain points, and opportunities to improve the user experience
• Partner with cross-functional teams to document customer insights and inform product and service improvements
• Assist with user testing, surveys, interviews, and other Voice of the Customer activities
• Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications
• Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities
• Participate in product demos and Product Manager meetings to build knowledge of Amplify's products and services

What We Can Offer You

• Direct experience with tools and practices used in Customer Experience and EdTech
• Real-world challenges affecting educators, students, and families
• Collaboration with teams across the organization
• Contributions to meaningful customer and user research
• Mentorship from industry professionals
• Exposure to Technology, Marketing, Design, Operations, Product, and Production
• Hands-on training in a fast-paced, agile environment
• Opportunities to help shape product and customer experience improvements through research and feedback

Qualifications

• Basic Qualifications:

• Current enrollment in an undergraduate degree program, returning to school in Fall 2027

• Strong written and verbal communication skills

• Ability to synthesize information, identify themes, and communicate insights clearly

• Knowledge of and interest in the K–12 education technology field

• Preferred Qualifications:

• Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities

• Interest in customer experience, user research, product development, education, communications, or a related field

• Excellent interpersonal and collaboration skills

• Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization

• Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms