Quality Control Associate, Outbound
The RealReal
Phoenix, AZ0–2 yrs1h agovia LinkedIn
About the Role
The Quality Control Associate (outbound) is responsible for inspecting, recording, and updating quality attributes of specific functions in Outbound. This role involves completing daily audits on the process, people, and area.
Key Responsibilities
- Conduct inspections in accordance with audit guidelines and UPH expectations.
- Collaborate with training and development to identify and execute training and communication.
- Communicate knowledge, process, and/or skill gaps in accordance with inspections.
- Uphold and maintain company brand standards.
- Collaborate with the QC and Training Lead and Outbound team.
- Develop a positive culture of learning, improvement, and total quality management.
Requirements & Tech Stack
- Proficient with Google Forms, Google Sheets, and Google Pivot Tables.
- Proven ability to work quickly and effectively with very strong attention to detail.
- Excellent time management skills and ability to prioritize daily tasks and deadlines.
- Works well independently and takes initiative.
- Excellent verbal and written communication skills, as well as excellent interpersonal skills.
Qualifications
- Proven track record of auditing, QC metrics, and return rate metrics.
- Comprehensive understanding and knowledge of functional areas to be audited.
The expected hourly rate for this role is $18-$18.