Customer Service Representative

About the Role

At IAA, an RB Global, Inc. company, excellent customer service is at our core. Customer Service Representatives play a meaningful role in the operation of our branches and service centers, embodying "team player" values by providing an outstanding customer experience both in person and through various communication channels to help IAA focus on business and branch growth.

Key Responsibilities

• Provide a variety of customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.