Infrastructure Analyst

Job Purpose

Ensures availability and scalability of technology platforms in collaboration with internal and external teams to meet current and future business needs in line with prescribed IT measures and ISA's adopted policies and procedures.

Key Responsibilities

• Provides technical expertise and guidance to IT Teams on technology platforms.
• Delivers technology designs for IT projects.
• Assists in planning and implementing systems and platforms through participation in IT projects.
• Develops robust technology solutions that meet customer requirements and in line with ISA's architectural standards and technical strategy in terms of availability, capacity, continuity, security, performance, and reliability.
• Continuously monitors performance of technology platforms and incidents versus adopted procedures to tune and deliver solutions, leading to best possible performance.
• Prioritises incidents, investigates causes, and resolves them, seeking resolutions to facilitate system recovery.
• Provides workarounds where possible to reduce impact to business.
• Provides input to the service continuity planning process and implements resulting plans.
• Translates logical designs into physical ones.
• Develops system designs, specifications, and documentation of technology, including configuration standards, administration processes, and operations manuals.
• Specifies user system interfaces, including validation and error correction procedures, processing rules, access, security, and audit controls.
• Conducts benchmark studies to identify and implement new emerging technologies and improve the IT environment.
• Manages the lifecycle and replacement of systems and software to minimize risk caused by obsolete technology.
• Assesses risks and specifies recovery routine and contingency procedures.
• Undertakes routine installations and removal of hardware and software components, as well as updating configuration records.
• Develops installation procedures, standards, and schedules for installations.
• Conducts tests using supplied test procedures and diagnostic tools.
• Defines integration build and software modules.
• Produces software builds for loading onto the target environment.
• Configures the hardware environment and integration test specifications.
• Conducts tests and provides feedback.
• Maintains application support processes and ensures all requests for support are dealt with according to agreed procedures.
• Uses application management software and standard procedures and tools to investigate issues, collect performance statistics, generate reports, and carry out defined system backups and restore data where necessary.
• Assists with the specification development and evaluation of services standards.
• Monitors service desk processes and reports on metrics to measure performance versus agreed service levels.
• Recommends, implements, and reports corrective actions to maintain/improve levels of service.
• Performs any other additional duties as directed by the line manager.

Qualifications

• Bachelor Degree in IT Engineering, Computer Science, Information Technology.
• ITIL Certified.
• CCNP.
• CCIE.
• MCSE.
• RHEL Certification.
• Fluent in English Language.

Additional Skills

• Capable of conducting cost-benefit analysis for IT investments.
• Cost-oriented.
• Possesses effective problem-solving and decision-making skills.
• Employs technical expertise and interpersonal relations to execute new initiatives and achieve company's objectives.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.