Customer Success Representative &lead Generation

About the Role

This is a full-time role looking for a proactive and customer-oriented Customer Success Representative to support lead generation, customer engagement, and software product sales. The candidate will be responsible for identifying potential customers, contacting prospects, understanding their business requirements, conducting product demonstrations, and converting qualified leads into paying subscribers. The role also involves maintaining relationships with existing customers, supporting product adoption, coordinating issue resolution, and ensuring customer satisfaction and long-term retention.

Key Responsibilities

• Identify potential customers through direct outreach, hot and cold calling, online research, and other marketing activities.
• Reach out to hotels, resorts, restaurants, and other hospitality businesses to promote software solutions.
• Generate and qualify leads, understand customer requirements, and identify suitable product offerings.
• Schedule and conduct product demonstrations, explain features and subscription plans, and follow up with interested prospects.
• Convert qualified leads into paying customers and contribute to subscription sales and revenue growth.
• Maintain regular communication with existing customers to encourage product usage, satisfaction, renewals, and long-term relationships.
• Assist customers with product onboarding, basic training, and general inquiries.
• Coordinate with technical and support teams to resolve customer issues and ensure timely follow-ups.
• Maintain accurate customer databases, lead records, sales pipelines, and follow-up schedules.
• Identify opportunities for subscription renewals, upgrades, referrals, and additional product sales.
• Collect customer feedback, report recurring concerns to management, and recommend improvements to products and services.
• Submit daily activity reports covering customer outreach, conversations, leads generated, demonstrations, conversions, subscriptions, and pending follow-ups.
• Achieve assigned monthly targets for lead generation, customer engagement, product demonstrations, customer acquisition, and retention.

Requirements & Tech Stack

• Good communication, presentation, negotiation, and customer relationship management skills.

Qualifications

• Any Degree.
• Experience in Hotel Management background and experience in hospitality software sales, customer success, or technical support will be preferable.
• Practical experience in selling, implementing, or supporting Hospitality software such as hotel, restaurant management software, or other hospitality technology solutions is highly desirable.
• Experience in lead generation, B2B sales, product demonstrations, customer onboarding, and subscription-based software sales is an advantage.

Location: Hyderabad, Telangana and Visakhapatnam & Vijayawada, Andhra Pradesh.

Compensation: Range 15k - 50k + incentives.