Eng I, Eng Run

About the Role

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

Key Responsibilities

Application & Production Support

• Provide day-to-day support for business applications and resolve client-reported issues in a timely and professional manner.
• Investigate, diagnose, and resolve application, data, and system-related incidents.
• Monitor application health, system performance, and batch processing activities to ensure service availability and reliability.
• Perform regular system checks and proactively identify potential issues before they impact users.
• Coordinate with development, infrastructure, and business teams to resolve complex production issues.

Data Management & Monitoring

• Support routine production operations and assist in resolving data processing and batch scheduling issues.

System Enhancements & Upgrades

• Assist in application releases, upgrades, and system enhancements.
• Participate in testing activities, validate functionality changes, and support user acceptance testing.
• Support implementation of small enhancements and automation opportunities to improve operational efficiency.
• Contribute to continuous improvement initiatives and process optimization efforts.

Documentation & Process Improvement

• Maintain accurate and up-to-date support documentation, run books, and operational procedures.
• Identify opportunities to improve team processes, monitoring capabilities, and support standards.
• Ensure adherence to established support processes, controls, and best practices.

Collaboration & Customer Service

• Communicate effectively with business users, vendors, and technical teams regarding incidents and service requests.
• Provide exceptional customer support while managing multiple priorities and deadlines.
• Participate in on-call, after-hours, weekend, and holiday support as required.

Requirements & Tech Stack

Core Skills

• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to learn new technologies and adapt to changing business requirements.
• Ability to manage assigned tasks effectively and deliver quality work within established timelines.
• Demonstrates attention to detail, accountability, and a commitment to operational excellence.
• Ability to collaborate effectively with team members, business partners, and support teams in a fast-paced environment.

Technical Skills

• Intermediate SQL skills with an understanding of relational databases, data models, and database concepts.
• Basic to intermediate programming or scripting knowledge (Python preferred).
• Basic understanding of ETL and ELT processes, job scheduling tools (e.g., AutoSys, UAC), and data pipeline operations, with the ability to support troubleshooting and issue resolution under the guidance of senior engineers.
• Familiarity with data warehousing concepts and batch processing is a plus.
• Exposure to cloud technologies such as Snowflake, AWS Services, or Informatica Cloud is a plus.

Experience

• Internship, academic project, or prior experience in data engineering, ETL development, application support, or software development is preferred.
• Experience working within Agile/Scrum development environments.
• Exposure to the Financial Services industry is highly desirable.
• Experience with automation, process improvement, and operational excellence initiatives.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Management Information Systems, Business Administration, or a related discipline.
• Equivalent relevant work experience may be considered in lieu of formal education.

Working Conditions

• Hybrid work model with 4 days per week in the office.
• Flexibility to support business-critical applications outside normal business hours when required.
• Participation in evening, weekend, holiday, and on-call support rotations.
• Dynamic and fast-paced environment requires collaboration across global teams.