Tamil & Malayalam Customer Support Executive

Job Title: Tamil & Malayalam Customer Support Executive

About the Role

• Domestic voice process role based in Indore, Madhya Pradesh.
• Handle customer interactions primarily in Tamil or Malayalam, with English where required.
• Address customer queries, provide accurate information, resolve basic concerns, and maintain high customer service standards.
• Full-time, work-from-office opportunity.

Job Details

• Job Title: Customer Support Executive / Customer Service Executive
• Process: Domestic Voice Process
• Job Location: Indore, Madhya Pradesh
• Work Mode: Work From Office (WFO)
• Job Type: Full-Time
• Interview Mode: Online
• Working Days: 6 days per week
• Week Off: Rotational
• Shift: Day/Night Rotational Shifts

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries in Tamil or Malayalam and use English wherever required.
• Understand customer concerns and provide accurate information and appropriate solutions.
• Guide customers through relevant service-related procedures and processes.
• Maintain accurate records of customer interactions in internal systems.
• Follow established process guidelines, quality standards, and customer service protocols.
• Escalate unresolved or complex issues to the appropriate team.
• Meet assigned performance, productivity, quality, and service-level targets.
• Maintain professional communication and contribute to a positive customer experience.

Requirements & Tech Stack

• Proficiency in at least one of the following languages: Tamil or Malayalam.
• Average to good English communication skills.
• Ability to communicate professionally with customers and understand their queries.

Qualifications

• Freshers and experienced candidates can apply.
• Undergraduates are eligible.
• Willing to work from the office in Indore.
• Willingness to work in day/night rotational shifts is essential.
• Candidates comfortable working 6 days per week.
• Immediate joiners will be preferred.

Salary and Relocation Benefits

• Monthly CTC: ₹25,000
• Initial In-Hand Salary: Approximately ₹19,000 per month
• In-Hand Salary After 3 Months: Approximately ₹21,500 per month (subject to applicable salary structure and deductions).
• Relocation Bonus: ₹10,000 after completing 90 days of employment (subject to eligibility and company terms).
• Travel Assistance: Travel ticket assistance as per applicable company policy.
• Accommodation: Up to 7 days of accommodation after relocation (subject to applicable company policy and eligibility).
• Note: In-hand salary, relocation benefits, travel assistance, and accommodation are subject to the employer's applicable policies, eligibility criteria, and terms and conditions.

Interview Process

• Initial interview conducted online.
• Shortlisted candidates will be informed about subsequent selection steps.
• Selected candidates will receive communication regarding documentation and joining formalities.