Customer Banking Specialist, Rockdale
Commonwealth Bank
Greater Kolkata AreaFresher5m agovia LinkedIn
About the Role
As the Customer Banking Specialist at the Westfield Rockdale Branch, you will be the public face of CommBank, delivering a seamless banking experience. You will engage with customers on their banking needs and provide solutions to improve their financial wellbeing.
Key Responsibilities
- Have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
- Support customers with enquiries, account maintenance, and processing applications for credit products.
- Educate and demonstrate in-branch technology and digital banking options to customers.
- Problem-solve and provide effective solutions while championing company processes, procedures, and a risk-adverse culture.
Requirements & Tech Stack
- Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
- Excellent communication skills and the ability to articulate financial terms clearly.
- Ability to ask the right questions, find solutions, act with integrity, and prioritize the customer.
- Ability to work in a busy, commercial, and driven retail environment, understanding the big picture for customers and providing holistic solutions.
- A genuine interest in building a career with CommBank.
Roster Details
- Part-Time Roster (20 hours per week):
- Monday: 9:30 am - 2:30 pm
- Tuesday: 11:00 am - 4:00 pm
- Wednesday: 10:00 am - 3:00 pm
- Thursday: OFF
- Friday: 9:30 am - 2:30 pm