Customer Service Executive, Voice Process

Job Title: Customer Service Executive (Voice Process)

Location: Gurgaon

Key Responsibilities

• Handle inbound and/or outbound customer calls for domestic/international customers.
• Resolve customer queries related to products, services, orders, payments, or complaints.
• Provide accurate information and ensure a positive customer experience.
• Maintain professional communication in Hindi and English, as required.
• Handle customer complaints efficiently and provide appropriate resolutions.
• Maintain call quality, customer satisfaction, and productivity standards.
• Update customer details and call records in the CRM system.
• Meet daily, weekly, and monthly performance targets.

Requirements & Tech Stack

• Minimum 6 months of experience in a voice process or customer service role.
• Freshers can apply.
• Good verbal communication skills in Hindi and/or English.
• Basic computer knowledge.
• Familiarity with CRM tools.
• Good listening, problem-solving, and customer-handling skills.
• Ability to work under pressure and achieve performance targets.
• Willingness to work in rotational shifts, if required.

Salary & Benefits

• Salary: ₹20,000 to ₹30,000 per month, depending on experience and company policy.
• Incentives and performance bonuses, where applicable.
• Training and development opportunities.
• Career growth in the BPO and customer service industry.
• Other benefits as per company policy.

Shift & Working Days

• Day shifts or rotational shifts, depending on the process.
• Five or six working days per week, as per company policy.
• Weekly offs as per the roster.