Front Desk Representative

Advocare, LLC

Role Description

The Front Desk Representative is a part-time, on-site role located in Haddon Township and Mullica Hill, NJ. This position is responsible for greeting patients and visitors, managing check-in and check-out processes, and ensuring accurate collection and verification of patient information and documentation. This includes billing tasks.

Key Responsibilities

• Answering and directing phone calls
• Scheduling and confirming appointments
• Handling inquiries about services
• Coordinating patient flow in the office
• Processing payments
• Assisting with insurance and billing questions within established guidelines
• Collaborating with clinical and administrative staff to maintain a professional, welcoming, and efficient front office environment

Requirements & Tech Stack

• Strong receptionist and front desk skills
• Experience with receptionist duties
• Experience with reservations or appointment scheduling
• Excellent customer service abilities
• Patient-centered communication
• Professional phone etiquette
• Clear and courteous verbal and written communication skills
• Ability to interact effectively with patients, families, and clinical staff
• Basic computer proficiency
• Use of electronic scheduling systems
• Use of EHRs
• Use of office software (e.g., email, spreadsheets, practice management tools)
• High attention to detail and accuracy in handling patient records, forms, and payments
• Ability to manage multiple tasks
• Ability to prioritize responsibilities
• Ability to maintain composure in a busy medical office environment
• Billing and Insurance knowledge

Qualifications

• Previous experience in a healthcare, medical office, or customer-facing role preferred.
• High school diploma or equivalent required.
• Additional training in medical office administration is a plus.
• Bilingual (Spanish) preferred.