Control Center Operator

About the Role

DK Security is seeking qualified professionals to join our Central Control team. You will be assigned to Central Control, the Security Operations Center supporting State of Michigan facilities, working alongside State of Michigan personnel and under the day-to-day operational direction of Central Control leadership. Central Control is a 24/7/365 operation that provides security and life safety systems monitoring and emergency response coordination for DTMB-managed properties.

Key Responsibilities

• Monitor security and life safety systems and initiate response.
• Monitor security cameras.
• Provide emergency response coordination and communication.
• Act as a central point of contact for agency security inquiries and requests.
• Assist building operations with after-hours support.
• Perform security equipment cleaning, inventory, and testing.
• Receive and process emergency information and requests (e.g., medical emergencies, threats of violence, suspicious activity, suspicious packages, fire, weather emergencies).
• Initiate emergency response efforts based on available information, established procedures, and best practices.
• Coordinate response efforts and share information with various stakeholders (e.g., law enforcement, emergency dispatchers, fire fighters, medics, security guards, facilities supervisors, management).
• Draft and send emergency response communications and after-action reports.
• Utilize security systems to monitor and facilitate emergency response efforts.
• Other duties as assigned.

Requirements & Tech Stack

• Computer literate and able to use standard office software.
• Intermediate computer skills: Comfortable with Microsoft Office, Email, Internet, and able to learn new software.
• Able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training.
• English fluency: Able to fluently read, write, speak, and understand the English language.

Qualifications

• Full-Time: Monday - Sunday, various days/1st, 2nd, and 3rd shifts.
• Available to work morning, evening, and night shifts on a 3-to-4-month rotation.
• Evening and Night shifts will receive an additional $1.00 / hour shift differential increase.
• 18 years of age or older.
• High School Diploma or GED (or equivalent education certification, such as a GED).
• Pass a drug screening at the time of hire and randomly thereafter (including for marijuana).
• No felony convictions.
• No misdemeanor convictions related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol-related offenses.
• Ability to sit, stand, and walk, including up and down stairs, for 8-12 hours at a time.
• Ability to lift at least 50 lbs.
• CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care.
• Ability to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary).
• Ability to hear conversations in loud environments either in-person or via radio.
• Professional appearance: Dress professionally and have excellent personal hygiene and grooming standards.
• Excellent customer service and phone skills.
• Ability to remain calm in emergencies and able to de-escalate situations.
• Commitment to working with the team, studying and applying post guidelines and job duties with high accuracy.
• Pay attention to detail.

Military veterans and people with security, firefighting, department of corrections, or law enforcement experience are encouraged to apply.

Rate of Pay: $20–$27.15