Dispatch Coordinator

About the Role

The Dispatch Coordinator - Environmental Services (EVS) serves as the central communication hub for the Environmental Services department within the hospital. This position is responsible for receiving, prioritizing, and dispatching cleaning and support requests to Environmental Service Workers (ESWs) to ensure a clean, safe, and patient-ready environment. The Dispatch Coordinator monitors work assignments, communicates with nursing units and ancillary departments, tracks job completion, and assists in maintaining departmental productivity and service standards.

Key Responsibilities

• Receive and process environmental service requests from nursing units, patient care areas, and hospital departments.
• Prioritize requests based on patient care needs, infection prevention protocols, discharge status, and department standards.
• Dispatch Environmental Service Workers to assigned tasks using communication systems, work order software, radios, phones, or mobile devices.
• Monitor assignment progress and ensure timely completion of tasks, including discharge room cleaning, isolation room cleaning, emergency spills, and routine cleaning requests.
• Maintain accurate records of work orders, room statuses, and service response times.
• Coordinate bed turnaround and patient room readiness with Nursing, Bed Management, and other hospital departments.
• Communicate service delays, staffing concerns, and urgent situations to supervisors as needed.
• Track employee assignments and departmental workflow throughout the shift.
• Generate and maintain reports related to productivity, room turnover, and service requests.
• Assist with staffing coordination by notifying supervisors of call-offs or coverage needs.
• Support compliance with hospital policies, infection prevention standards, OSHA guidelines, and safety practices.
• Provide excellent customer service when interacting with staff, patients, and visitors.
• Participate in departmental meetings, training programs, and quality improvement initiatives.
• Perform other duties as assigned.

Requirements & Tech Stack

• Proficiency with computer systems, Microsoft Office applications, and work order management software.
• Experience with communication systems, radios, phones, or mobile devices.
• Familiarity with OSHA guidelines.

Qualifications

• One (1) year of experience in customer service, dispatching, call center operations, environmental services, healthcare support services, or a related field preferred.
• Hospital or healthcare experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and decision-making abilities.
• Ability to work independently while maintaining effective teamwork with departmental staff.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computer, telephone, radio, and other office equipment.
• Ability to communicate effectively in person and via electronic communication devices.
• May occasionally need to lift up to 20 pounds.