Bilingual Customer Service Representative
TTEC
Austin, TXFresher2m agovia LinkedIn
About the Role
As a Spanish-English Bilingual Customer Service Representative working remotely in the USA, you will be part of bringing humanity to business.
Key Responsibilities
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
- Resolve escalated or complex calls from customers.
Requirements & Tech Stack
- High school diploma or equivalent.
- 6 months or more of customer services experience.
- Great written and verbal communication skills in Spanish-English.
- Computer experience.
- High speed internet (>15 mbps).
- Webcam participation is expected during all instructor-led TTEC and client-required training.
Qualifications
- Passion for helping others and giving them peace of mind.
- Caring, supportive nature.
Preferred residency states: 36. Not hiring from: AK, CA, HI, IL, MT or outside of the United States. Residents of CO, ME, MA, MD, MN, NJ, NY, OR, WA, and Washington D.C. will be considered only based on special business need.
Base wage starting at $13.50 to $17.25 per hour.
Benefits package may include PTO, tuition reimbursement, health and wellness incentives.