Customer Service Representative
TTEC
Austin, TXFresher1h agovia LinkedIn
About the Role
As a Customer Service Representative - Insurance Services working remotely in the USA, you will be part of bringing humanity to business.
Key Responsibilities
- Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries.
- Conduct research to provide answers for customers to resolve their issues.
- Resolve escalated or complex calls from customers.
Requirements & Tech Stack
- 6 months or more of customer services experience.
- High school diploma or equivalent.
- Computer experience.
- High speed internet connection (>25mbps).
- A hardwired connection to your home router is required.
- A quiet, private place in your home where you can work without background noise.
Qualifications
- Recognize, apply and explain your product or service knowledge.
- Caring, supportive nature.
- Webcam participation is expected during all instructor-led TTEC and client required training.
Reporting to a Team Lead.
Base wage starting at $17.50 per hour plus performance bonus opportunities.
Benefits package based on position (e.g., PTO, tuition reimbursement, health and wellness incentives).
Preferred Residency States (37)
Currently not hiring from the following geographies: AK, CA, HI, IL, MT, or outside of the United States.
Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.