Specialist, BPM Process Optimisation

About the Role

• Based in Chennai, reporting to the Process Optimisation Director.
• Supports the end-to-end management and evolution of the BPM platform.
• Blends deep analytical thinking with clear, impactful communication across a diverse global collaborator community.
• Shapes strategy and standards, strengthens governance, and builds a thriving BPM community of practice.
• Enables faster, smarter decision-making by connecting process clarity to measurable efficiency and effectiveness.

Key Responsibilities

• BPM Strategy and Framework:
• Co-develop the direction of the BPM approach.
• Maintain methodologies, modeling standards, governance, and guidelines.
• Platform Governance and Administration:
• Act as tool administrator; manage configurations, metadata, and access.
• Ensure data integrity.
• Communicate with software providers and internal technology teams to prioritize enhancements and resolve issues.
• Process Modelling Excellence:
• Model and document end-to-end business processes using BPMN 2.0.
• Guide strategic projects with high-quality process maps that drive efficiency, quality, and compliance outcomes.
• Community Enablement and Training:
• Lead onboarding of new users to the BPM platform.
• Deliver training and certification.
• Run clinics and office hours to build capability and foster a collaborative, supportive community.
• Insight-Driven Optimisation:
• Analyze and redesign business processes to improve efficiency and effectiveness.
• Identify daily work optimization opportunities using AI.
• Link process insights to automation, mining, and continuous improvement.
• Agile Delivery and Ways of Working:
• Operate within Agile methodology.
• Manage backlogs and status analyses.
• Work virtually across time zones with strong time management, balancing multiple initiatives.

Requirements & Tech Stack

• Solid understanding of process modelling techniques, tools, frameworks, and standards.
• Strong experience in at least one BPM platform (e.g., BIC, Bizagi, Aris, Signavio).
• Ability to model and document end-to-end business processes using BPMN 2.0.
• Capable of acting as tool administrator and performing requirement gatherings and status analyses.
• Ability to communicate/articulate requests directly to software providers, alongside other internal technological teams.
• Analyzing and designing business processes to improve efficiency and effectiveness.
• Ability to seek daily work activities optimization with AI utilization.
• Energetic and self-motivated.
• Strong time management skills with the ability to work at pace, handling multiple initiatives at one time.
• Comfortable with working virtually in a global environment.
• Proficiency in English.
• Experience of working in Agile methodology.

Desirable Skills/Experience

• Experience of various related BPM capabilities: Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.
• Experience of working in Agile methodology.
• Six Sigma or Lean Management Green Belt certified.
• Experience in change management projects and process optimization initiatives.