Mega, Hitechcity
Examity
Hyderabad(Borabanda +30)0–4 yrs55m agovia Naukri
Walk-in drive · 22 to 23 Oct · 11.30 AM - 3.00 PM
2nd Floor, My Home Twitza Building, Hitech City Main Road, Diamond Hills, Hyderabad, Telangana – 500081 Map
About the Role
Examity is seeking Process Associate Trainees (Proctors) to provide world-class customer service to client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.
Key Responsibilities
- Proctor exams and other tests, virtually, including "Start-Up", submission, and log-out of a test taker's exam in accordance with each client's exam rules.
- Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues.
- Log Active Interventions for company-level reporting.
- Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers.
- Interview test takers with required documentation.
- Assist test takers to complete prerequisites of the exam.
- Validate and verify the identity of the test taker.
- Supervise the examination for the entire period and document the same in the database.
- Participate in weekly review meetings.
- Report technical issues during the exam to the technical support team.
- Provide excellent customer service to test takers and clients by using the business-provided customer support tool, including chat and email support.
Additional Position Information
- Work from Office Location: Hitech City
- Core Hours: Rotational - Night Shifts
- Core Days Worked: 5 Days
- Shift Schedules/Week off will be defined by the Work Force Management Team as per business requirement.
Requirements & Tech Stack
- English Fluent communication skills (Speaking, Reading, and Typing).
- Ability to communicate effectively with customers and employees.
- Technical aptitude, preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite.
- Ability to be responsive and adept at problem-resolution and critical thinking.
- Ability to achieve positive satisfaction results from customers and employees.
Qualifications
- For Undergrads, 6 Months of Experience is mandatory.
Benefits
- Competitive Pay: 2.75 LPA - 3.7 LPA (including Travel Allowance).
- Two-way Cab Services (Selective Regions).
- Healthy Work Culture.
- Career Growth Opportunities.
- Company Sponsored Health Insurance.
- Referral Award Program.