Sales Associate

About the Role

The Sales Associate role is a full-time, on-site position based in Thrissur at Josons Hardwares - India.

Key Responsibilities

• Welcome customers and understand their hardware needs.
• Recommend suitable products and solutions.
• Explain product features and pricing.
• Prepare quotations.
• Process sales transactions.
• Maintain accurate billing and documentation.
• Organize shelves and displays.
• Check stock levels.
• Coordinate with the inventory team for replenishment.
• Keep the store clean and presentable.
• Handle customer inquiries.
• Resolve basic issues.
• Support the store in meeting sales targets.
• Follow company policies and procedures.

Requirements & Tech Stack

• Basic sales and retail skills: product explanation, upselling or cross-selling, handling cash and digital payments accurately.
• Attention to detail and organizational skills: managing bills, receipts, stock records, and store displays efficiently.
• Ability to learn and understand hardware products, their uses, and specifications.
• Comfort working in a fast-paced, on-site retail environment.
• Basic computer skills for using billing systems or point-of-sale software.
• Prior experience in hardware or retail sales is an advantage.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally in person and over the phone.
• Comfort standing for extended periods and handling physical products.
• Minimum educational qualification of high school diploma or equivalent.
• Proficiency in local languages and English is beneficial.