Teller
Citizens
Brooklyn, NY0–3 yrs1h agovia LinkedIn
About the Role
As a Citizens Teller, you will make a real difference for our customers and the branch team.
What You'll Do
- Greet customers in our lobbies.
- Demonstrate how to use our mobile app or ATMs for simple transactions.
- Create amazing customer experiences by identifying opportunities to help them achieve their financial goals through personalized advice and solutions.
- Connect customers to Bankers for the next steps.
- Educate customers on Citizens products and benefits.
- Effectively respond to customer questions and/or concerns.
- Follow all financial policies and procedures, including proper cash handling, and state and local laws and regulations.
Key Responsibilities
- Processing transactions (cash and/or digital payments)
- Customer experience, recommending and referring products and services
- Listening and communicating effectively
- Asking questions and identifying needs to develop long-term customer relationships
- Problem-solving and providing solutions to customer issues
- Delivering exceptional, customer-centric service
- Using digital technology to support business goals
- Working branch hours, which can include weekends and evenings
Requirements & Tech Stack
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Preferred Skills/Experience
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Hours & Work Schedule
- Hours per Week: 30
- Work Schedule: Varies with branch needs and may include weekends and evenings
Video Interview Assessment
- Qualified candidates must complete a video interview assessment after applying.
- Assessment includes games and questions.
- Requires 30-45 minutes.
- Requires a quiet place, and a smartphone, tablet, or desktop computer with camera and microphone enabled.