Customer Relationship Management, Bangalore

About the Role

Assettrust Services Pvt Ltd, a real estate advisory firm founded in July 2014, is seeking a Customer Relationship Management professional for a full-time, on-site position in Bengaluru. This role focuses on managing and nurturing client relationships throughout the property lifecycle, from initial inquiry to post-sales support.

Key Responsibilities

• Manage and nurture client relationships throughout the property lifecycle.
• Understand client requirements.
• Coordinate property visits.
• Track client interactions through CRM tools.
• Ensure timely communication and follow-ups.
• Collaborate with sales, legal, and finance teams.
• Maintain accurate client records.
• Support project-related documentation and status updates.
• Proactive problem-solving.
• Regular reporting on client engagement.
• Contribute to service improvements that enhance client satisfaction and retention.

Requirements & Tech Stack

• Strong Customer Relationship Management (CRM) skills.
• Strong Communication skills.
• Solid Sales skills.
• Solid Analytical Skills.
• Effective Project Management skills.
• Effective Organizational skills.
• Proficiency in CRM software.
• Proficiency in MS Office tools.
• Basic data reporting capabilities.

Qualifications

• Ability to build trust, handle queries, and maintain long-term client engagement.
• Ability to understand client needs, recommend suitable property options, and interpret market data.
• Ability to coordinate multiple stakeholders, manage timelines, and ensure smooth transaction processes.
• Ability to track interactions and document client activity accurately.
• Customer-centric mindset.
• Ability to work in a fast-paced environment.
• Strong negotiation capabilities.
• Strong problem-solving capabilities.
• Relevant experience in real estate, financial services, or client-facing advisory roles will be beneficial.
• A bachelor’s degree in business, commerce, or a related field will be beneficial.