Medical Assistant, Surgery Services

About the Role

The Medical Assistant provides high quality, direct patient care in a team-based model and supports smooth and efficient administrative and clinical practice operations.

Key Responsibilities

• Contributes to patient, practice, and organizational goals through relationship development and care team coordination.
• Develops long-term empathetic relationships with patients, families, and colleagues to contribute to patient care.
• Assists patients during their visit: facilitates timely flow, informs patients and providers of delays, engages with patients on visit reasons, updates medication and allergy lists, reviews screening questions (e.g., PHQ-9), and acts as a liaison between patients and practice staff.
• Communicates clearly with patients and the team, providing hand-offs to providers with relevant visit information.
• Performs medical assisting duties under supervision, including:
• Obtaining accurate vital signs, height, and weight measurements.
• Performing EKGs.
• Performing point of care testing.
• Performing phlebotomy.
• Administering immunizations (for Medical Assistants who have graduated from an accredited MA program only).
• Assisting during routine procedures.
• Contributes to Population Health efforts by leading conversations for quality and population health goals through outreach and health coaching.
• Monitors practice activity (electronically and in person).
• Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs.
• Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates.
• Adheres to control standards.
• Maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for provider review.
• Enters/scribes orders for tests, services, or appointments in the EHR as directed by a clinician.
• Accurately documents tasks performed during visits for proper billing.
• Schedules diagnostic and lab tests, accommodating patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues.
• Ensures patient safety practices to prevent/eliminate risk of patient harm.
• Promptly reports adverse patient events and near misses.
• Ensures that Patient Health Information (PHI) is only used for purposes of treatment, payment, and operations (TPO).

Requirements & Tech Stack

• Electronic Health Record (EHR) system
• OSHA compliance
• Patient Health Information (PHI)

Qualifications

• High School diploma or GED required.
• Minimum of 6 months clinical classroom experience.
• Ability to work with people from different backgrounds.
• Respects the beliefs of all patients and team members.

Preferred Qualifications

• Graduate from BILH Primary Care Clinical Assistant Training program.
• EMT Basic License.
• Phlebotomy Certificate.
• Other healthcare training.

Additional Information

• Pay Range: $21.00 - $28.26 per hour.
• Influenza (flu) vaccination is required as a condition of employment.