Health Services Associate, Full Time

Jackson Health System

About the Role

• Full-Time position at the Breast Health Center.
• Schedule: Monday - Friday, 8am - 4:30pm.
• Performs a variety of clerical and medical support services for the efficient operation of the center.

Key Responsibilities

• Performs basic secretarial duties.
• Calls patients to schedule, confirm, and cancel appointments.
• Sorts faxes daily and assigns to MD (returns fax to sender once signed by provider).
• Orders supplies via Lawson/Standard Registry.
• Performs daily reconciliations of charges.
• Blocks MD schedule (for approved personal leave or unplanned leave).
• Assists in scheduling urgent testing by calling the appointment line or appropriate department.
• Assists in scheduling Managed Care patients (reviews list on a monthly basis and schedules patient to PCP).
• Prints census daily.
• Generates daily and weekly productivity reports.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs other related duties as needed.

Requirements & Tech Stack

• Lawson/Standard Registry for ordering supplies.
• Knowledge and skill in use of job-appropriate technology and software applications.

Qualifications

• High School diploma is required.
• Generally requires 0 to 3 years of related experience.
• Bilingual Preferred.
• Scheduling experience preferred.
• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Valid license or certification as needed, based on the job or specialty.