Overnight Stock Associate

Key Responsibilities

• Greet and assist customers promptly, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions to enhance the shopping experience and drive sales.
• Resolve customer concerns, offering alternative solutions and aiming to turn returns into exchanges.
• Communicate needs to management regarding merchandise restocking, service requirements, and customer feedback.
• Support team and company goals by collaborating to achieve overall objectives.

Essential Job Functions

• Operate cash register, computer, hand-held, phone, walkie, and mobile devices.
• Move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
• Ascend/descend ladders to retrieve and put away stock.
• Position self to kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Communicate and exchange information with customers face-to-face and on the telephone.
• Communicate and exchange information with managers and coworkers.
• Move across the sales floor assisting customers and retrieving/putting away merchandise from the stock room.
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Requirements & Tech Stack

• At least 16 years old.
• Available to work a flexible schedule, which may include day, evening, weekends, and overnight shifts.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.