Associate Support Engineer, TRACE

About the Role

This Associate Support Engineer - TRACE supports HVAC solutions through customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team.

Key Responsibilities

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools.
• Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
• Assist with training internal and external customers on new or yet to be released features.
• Learn about CDS products, grow in technical knowledge.
• Collaborate with the CDS Sales team on initiatives to improve the customer experience.
• Assist with special projects within the department.
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support.
• Limited overnight travel is required.

Requirements & Tech Stack

• Bachelor’s Degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree is required.
• 0-3 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling preferred.
• Strong computer skills using MS Office Suite and other Windows programs required.
• Excellent communication skills, both written and oral, are required.
• Customer-centric mindset.
• Familiarity with CAD and BIM tools (i.e. Revit).
• Familiarity with building energy modeling tools.
• Knowledge of HVAC products and systems.
• Experience in a customer-facing technical role.
• Understanding of the software development process and Agile practices.
• Knowledge of commercial building construction industry is a plus.
• Thermal sciences (thermodynamics, fluid dynamics, heat transfer).
• Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings is a plus.