HR Representative

About the Role

This fully remote, work-from-home position is based in New York, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Key Responsibilities

• Monitor assigned email, phone, and HR system queues for new-hire questions, onboarding requests, and status updates.
• Review submitted onboarding information for completeness, identify missing details, and enter approved updates in an HR system such as Workday.
• Respond to routine questions with clear, accurate information about onboarding steps, contacts, required actions, and available resources.
• Coordinate welcome activities and introductory sessions using a scheduling and calendar tool such as Calendly, confirming participation and sharing relevant details.
• Update candidate progression and onboarding milestones in an applicant-tracking system such as Lever after receiving confirmed information from recruiters.
• Maintain organized notes on conversations, requests, actions taken, pending items, and follow-up dates within the appropriate system.
• Contact new hires when information is incomplete, clarify the needed action, and follow up until the request can move forward.
• Route complex questions, sensitive concerns, or exceptions to the HR team lead or appropriate HR contact with a concise summary.
• Partner with recruiters and hiring managers to coordinate handoffs, share status updates, and prevent delays during onboarding.
• Meet quality expectations through accuracy, timely turnaround, complete notes, appropriate follow-up, and respectful responses.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience supporting onboarding, recruiting, office coordination, or people-focused services preferred.
• Familiarity with onboarding steps, new-hire communications, and the importance of handling workplace information thoughtfully preferred.
• Comfort using an HR system such as Workday to update profiles, review task status, and locate onboarding information.
• Ability to use an applicant-tracking system such as Lever and a scheduling and calendar tool such as Calendly after training.
• Strong ability to explain steps clearly through phone and written interactions with new hires, recruiters, and hiring managers.
• Ability to prioritize incoming requests, maintain organized task notes, and follow established workflows in a desk-based setting.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work from a desk-based home workspace in New York, United States.
• Structured onboarding and training on Workday, Lever, Calendly, team workflows, and response standards.
• Regular check-ins with the HR team lead for guidance, feedback, and workflow support.
• Opportunity to build skills in orientation programs, new-hire communications, HR systems, and stakeholder coordination.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.