DevOps & Infrastructure Engineer, Level I

About the Role

The DevOps & Infrastructure Engineer supports and enhances SAU’s networking and server infrastructure, cloud solutions, and software delivery through configuration management, device management, (CI/CD) pipelines, and cloud platform administration. This position ensures systems are robust, scalable, and secure while fostering collaboration between enterprise services and operations teams. The DevOps & Infrastructure Engineer also participates in optimizing IT delivery, supports security initiatives, cost optimization, and high availability of services.

Position is in-person on the campus of Spring Arbor University.

Key Responsibilities

• Incident Management:
• Provide incident response support for cloud application issues and troubleshoot production issues.
• Escalate incidents as necessary.
• Identify, troubleshoot, and correct application issues to maintain high availability of services.
• Reinforce SLAs to manage end-user expectations.
• Train SAU-IT Helpdesk to manage tier I and II service requests.
• Provide problem management reviews when necessary.
• Security:
• Maintain effective security controls and analyze current security requirements to reduce SAU security posture.
• Analyze current security requirements and make suggestions for improvements toward the goal of a zero-trust model.
• Implement DevSecOps best practices including secrets management, access controls, and compliance monitoring.
• Ensure secure configuration of CI/CD pipelines, API Keys, containers, and infrastructure.
• Enforce security policies and procedures to protect application gateways (web, APIs) and data between systems.
• Documentation & Knowledge Management:
• Develop and maintain design, configuration items, and troubleshooting documentation.
• Develop and document procedures and best practices.
• Create and maintain documents that describe the processes, procedures, systems, and knowledge needed to support.
• CI/CD Pipeline Management:
• Develop, maintain, and optimize CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Support build/test automation and continuous delivery practices.
• Cloud Platform Management:
• Deploy, manage, and optimize cloud environments (e.g., AWS, Azure, GCP, Oracle).
• Monitor resource utilization and implement auto-scaling and cost-control strategies.
• Monitoring & Incident Response:
• Implement system monitoring, alerting, and logging using various tools.
• Participate in incident resolution and post-incident reviews to improve system reliability.
• Solution Maintenance:
• Be accountable for identification, implementation, testing, and maintenance for cloud-based solutions and on-prem applications and hosts.
• System Integrations:
• Manage data integrations between platforms and systems, including identity integration, data mapping between external systems, data flows, data quality, and monitoring.
• Collaborate with cross-functional teams to support system integration and connectivity needs.
• Project Management & Collaboration:
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Collaborate with other stakeholders in conceptualizing, developing, and updating effective applications.
• Other Duties & Work Conditions:
• May be required to work some night and weekend hours to support upgrades or resolve an outage.
• On-call availability to support escalated incidents.
• Perform other duties as assigned to meet service objectives within IT.

Requirements & Tech Stack

• Proficiency in delivering customer service and working with non-technical users to resolve technical issues.
• Technical problem-solving skills and excellent interpersonal and communication skills.
• Docker: Proficient in containerization techniques, including creating and managing Docker images, optimizing Dockerfiles, and orchestrating containers.
• Proxmox: Functional understanding of open-source server virtualization management, including deployment and maintenance of virtual machines and containers, high-availability clustering, and integrated storage and network configuration.
• Baseline understanding of using AI for technical augmentation.
• Knowledge and working proficiency with one of the following programming languages: Java, Python, JavaScript, NodeJS, C#, or GO.
• Working knowledge of cloud-based services (AWS, Oracle, Azure, or Google Cloud).
• Baseline Linux/Unix skills.
• Baseline knowledge of SQL.
• Strong technical aptitude and ability to research & solve complex issues independently.

Desired Skills

• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Solid working knowledge of current Internet technologies, including HTML, HTTP, REST.
• Web development experience.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing protocols, and VPN technologies.
• Hands-on experience developing test cases and test plans.
• SQL Relational database experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or related work experience as a Dev-Ops.
• Work experience will be considered in lieu of a degree.
• Experience working in multicultural academic environments preferred.