Account Management & Business Operations Associate

About SafeAeon

SafeAeon is a growing cybersecurity company.

About the Role

SafeAeon is looking for a proactive, organized, and dependable Account Management & Business Operations Associate to support customer accounts, sales activities, marketing initiatives, and day-to-day business operations. This is a hands-on role for someone who enjoys working with people, staying organized, solving problems, and making sure important tasks do not fall through the cracks. You will initially support multiple business functions while developing a strong understanding of SafeAeon's customers and operations. As you gain experience, you will be expected to take increasing ownership of customer accounts, processes, projects, and business activities.

Key Responsibilities

• Account Management & Customer Support

• Coordinate with customers, partners, and internal teams and maintain professional and timely communication.

• Manage customer follow-ups and ensure commitments and action items are completed.

• Maintain accurate CRM records and account information.

• Track customer activities, requirements, deadlines, and pending actions.

• Support customer onboarding and ongoing account coordination.

• Assist with customer renewals and related follow-up activities.

• Help maintain strong customer relationships and a high level of customer satisfaction.

• Identify customers’ questions, concerns, or requirements and coordinate internally to ensure appropriate follow-through.

• Sales & Business Development Support

• Research prospective customers, industries, target markets, and potential business opportunities.

• Support the sales team with prospect and account research.

• Assist in preparing proposals, quotations, presentations, statements of work, and other sales documents.

• Maintain accurate sales pipeline and opportunity records in the CRM.

• Track opportunities, deadlines, next steps, and follow-up activities.

• Coordinate meetings and follow-ups with prospects, customers, partners, and internal sales team members.

• Help ensure sales opportunities continue progressing and important activities are completed on time.

• Marketing, Outreach & Events

• Support marketing campaigns, customer communications, promotional activities, and business outreach initiatives.

• Assist with preparation and coordination of marketing materials.

• Support company participation in conferences, trade shows, customer events, and industry events.

• Coordinate event registrations, schedules, logistics, meetings, and related materials.

• Assist with pre-event and post-event follow-up activities.

• Support other marketing and business-development initiatives as required.

• Business Operations & Administration

• Coordinate internal and external meetings and maintain schedules when required.

• Support internal business communications and coordination between teams.

• Assist with occasional travel arrangements and related logistics.

• Assist with insurance paperwork, business records, and other company documentation.

• Organize and maintain business documents and operational records.

• Track deadlines, pending activities, and administrative requirements.

• Assist management and other teams with operational projects as required.

• Help improve processes, organization, documentation, and day-to-day efficiency as the company grows.

Qualifications

• 0–3 years of professional experience.
• Bachelor’s degree in business administration, Marketing, Management, Communications, or a related discipline preferred.
• Recent graduates with strong internship, academic, customer-service, sales, or business experience are encouraged to apply.
• Previous experience in customer service, account management, sales support, business operations, administration, or a related area is an advantage.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple responsibilities and priorities.
• Strong attention to detail and follow-through.
• Basic proficiency with Microsoft Office or Google Workspace.
• Comfortable learning CRM platforms and other business software.
• Cybersecurity experience is not required; training and industry exposure will be provided.

The Person We Are Looking For

We care as much about attitude and potential as we do about previous experience. You may be a strong fit if you are:

• Proactive — you take action instead of waiting to be reminded.
• Organized — you can keep track of multiple activities and deadlines.
• Dependable — people can trust you to complete what you commit to.
• Professional — you communicate effectively with customers, partners, and colleagues.
• Curious — you enjoy learning about business, technology, and cybersecurity.
• Adaptable — you are comfortable working across different responsibilities in a growing company.
• Detail-oriented — you notice small things that can make a big difference.
• Resourceful — you try to solve problems and find answers.
• Growth-oriented — you want to develop your skills and take on greater responsibility over time.

Most importantly, we are looking for someone who takes ownership and follows through.

Work Environment

This is an on-site position in Pleasanton, California. The role involves regular interaction with customers, partners, management, sales, operations, and other internal teams. The position is best suited for someone who enjoys a collaborative, fast-moving environment and is comfortable handling a variety of responsibilities.