Delivery Station Customer Service Associate
Amazon
About the Role
- Job Type: Full-Time (40 Hours)
- Role: Delivery Station Customer Service Associate
- Location: 1398 Industrial Boulevard, McKinney, TX
- Pay Rate: $18.45/hour
- Schedule: Tuesday-Saturday 11:00 AM - 8:00 PM
Key Responsibilities
- Manage difficult customer situations using empathy via phone and email.
- Respond promptly and prioritize customer needs.
- Solicit customer feedback to improve customer experience.
- Analyze data and use experience to complement data.
- Develop work flows and procedures.
- Improve and promote quality, demonstrating accuracy and thoroughness while meeting deadlines.
- Use problem-solving skills to identify and resolve customer-facing issues in a timely manner.
- Gather and analyze information skillfully to develop alternative solutions.
- Communicate effectively, listen, get clarification, and focus on solving customer needs.
- Maintain confidentiality and follow policies and procedures.
- Balance team and individual responsibilities.
- Exhibit objectivity and openness to others' views, and give and receive feedback.
- Contribute to building a positive team environment and commit to goals and objectives.
- Support team's efforts to succeed.
- Treat people with respect, inspire trust, and support organizational values and goals with integrity.
- Support affirmative action and respect diversity.
- Carry, lift, push, and pull up to 49 pounds.
- Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long.
- Work in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).
Requirements & Tech Stack
- Windows Operating Systems
- Microsoft Outlook
- Familiarity with multiple web browsers
- Familiarity with data base searching tools
- Familiarity with instant messenger tools
Qualifications
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Bachelor Degree or equivalent work-related experience (Preferred)
- Proficiency in verbal and written communication skills (Preferred)
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators (Preferred)