Bilingual Multi Location Customer Service Specialist

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. This position is full-time and pays $19.75 per hour.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Location

• Store #3161 located at 4538 W. Oakton Skokie, IL 60076
• 20% of time shared with Niles Store 3410

Requirements & Tech Stack

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• English (read, write, comprehend, and communicate)
• Spanish (read, write, comprehend, and communicate)

Qualifications

• Preferred: At least a High School diploma or GED
• Preferred: At least one (1) year of experience working in a delivery, retail, or customer service position
• Preferred: Previous work experience selling paint and paint-related products
• Preferred: Previous work experience operating tinting and mixing equipment

Internal Sherwin-Williams employees must have received at least a “meets expectations” (3) rating on their most recent performance appraisal and completed all required HR Cloud eLearning courses for their current position.