Prod Compliance Sr. Associate

About the Role

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks.

Key Responsibilities

• Review product information against Standard Operations Procedures (SOP) and relevant regulatory documentation.
• Use Amazon-specific tools to classify products and ensure compliance for listing on Amazon.
• Collaborate with managers and Process Experts to address deviations from SOPs and seek guidance.
• Maintain detailed records of assigned tasks and use standardized reports to prioritize work, meeting Quality, Productivity, and Service Level Agreement targets.
• Identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries.
• Share feedback on team SOPs to contribute to the refinement of operational processes.
• Participate in knowledge-sharing sessions, contributing expertise and learnings.
• Mentor peers by answering queries and providing process-level training.

Requirements & Tech Stack

• Ability to use Microsoft Excel for data sets (filtering, sorting, cell referencing, pivot tables, data validation).
• Basic understanding of SQL for self-servicing defined queries and making simple data retrieval changes.
• Knowledgeable in Customer Relationship Management (CRM) tools for managing customer data and tracking interactions.
• Attention to detail and ability to analyze and identify patterns across data sets and information.
• Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and diving deep to seek facts.
• Ability to understand, interpret, critique, analyze, and communicate data.

Qualifications

• Bachelor's degree in logistics, transportation, supply chain, or business.
• Experience in oral and written communication in English.
• Knowledge of consumer product compliance processes and regulations.
• 2+ years of work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance, payment processing, IT services, human resources, or quality assurance.
• Advanced Excel skills, including VBA.
• Experience with database querying (SQL).
• Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or a corporate role.
• Experience with data analysis in quantitative fields and building data and decision support systems.