AHS Specialist

About the Role

A Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.

Key Responsibilities

• Seller Engagement and Relationship Management:
• Serve as the single, dedicated contact for a portfolio of sellers throughout their compliance journey.
• Build strong relationships by ensuring clear, accurate, and timely communication.
• Execute structured outreach plans, including proactive contacts, biweekly follow-ups, and pre-enforcement outreach.
• Educate sellers on compliance requirements and guide them through necessary documentation and actions.
• Case Management and Documentation:
• Manage all seller interactions through a centralized mechanism to ensure complete visibility and consistency.
• Accurately log all actions, communications, and documents to maintain high data integrity and audit readiness.
• Monitor progress across all applicable legislations, ensuring timely updates and closure of cases.
• Inbound Support and Regain Activities:
• Respond promptly to inbound requests via available channels, providing expert guidance.
• Support enforced sellers through targeted regain outreach and education, helping them return to compliant status quickly.

Requirements & Tech Stack

• Language Requirements: English & Italian
• Process Type: Voice Process (Inbound and Outbound Calling)
• Shift Requirements: Rotational Shifts and Week Offs (flexible to work as per business requirements)
• Minimum Education: Undergraduate Campus Language Degree from Renowned University (2026 pass out or completed) can apply.
• Speak, write, and read fluently in English and Italian.
• Knowledge of MS Excel, Word, SharePoint and PowerPoint.