Healthcare Customer Service Rep

About the Role

Carenet Health is seeking a Healthcare Customer Service Rep for a remote, work-from-home position. This role involves engaging with health plan members, guiding them towards care assessments, and providing encouragement to take the next step in managing their health. The role requires empathy, a patient-focused approach, and enjoyment in interacting with patients, patient representatives, and pharmacies. The start date for this position is 11/5/2026.

Key Responsibilities

• Provides exceptional customer service and engagement via telephone.
• Ensures customer satisfaction by providing quality service, identifying customer needs, and assisting with healthcare-related issues/concerns assessed through outreach programs.
• Responds to the needs of a 24/7/365 operation as needed.
• Researches, identifies, and solves problems; verifies eligibility of services and places call backs as required.
• Meets and supports established service, sales, and business objectives by meeting and exceeding performance standards.
• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups.
• Ability to multi-task (simultaneously think, talk, type).
• Uses excellent listening skills to receive, process, and document detailed information.

Requirements & Tech Stack

• High school degree or General Education Degree (GED) required.
• Ability to read, write, and comprehend instructions and correspondence.
• Ability to deal with and solve problems using solid judgment skills.
• Computer skills required, including the ability to navigate through multiple programs and comfort with dual screens.
• Basic knowledge and understanding of Microsoft Office.
• Reliable attendance and ability to adhere to a published schedule are a must.

Qualifications

• Spanish speaking is a plus.

Note: Completion of assessments may be required before moving forward in the hiring process. Assessments must be completed independently.