Patient Service Representative
Russell Tobin
Tempe, AZFresher50m agovia LinkedIn
About the Role
Our client, a leading company in the e-commerce and technology industry, is looking to hire a Customer Service Associate II in Tempe, AZ.
- Job Title: Customer Service Associate II
- Pay Range: $19–$20.22/hour
- Shift: 40 hours/week, Monday–Friday for most shifts
- Contract: 4 Months + with possibility of extension or conversion to permanent
- Peak Season: December/January
- Interviews: Virtual via MS TEAMS
Key Responsibilities
- Follow HIPAA rules to protect patient privacy in all interactions and communications.
- Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
- Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers.
- Work with providers and operations teams to complete urgent patient care tasks and escalate critical issues to the virtual medical team when necessary.
- Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
- Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks.
- Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.
Requirements & Tech Stack
- At least 6 months of experience working in a contact center OR 1 year in a patient-facing role.
- Proficient with basic computer skills.
- Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
- Must have a high school diploma or equivalent.
Preferred Qualifications
- Strong written and verbal communication skills.
- Proven problem-solving and multitasking abilities.
- Experience with de-escalation techniques.
- Experience using telephony systems like Nice-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record systems is a plus.
- Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.