Pharmacy Technician Trainee

About the Role

As a Pharmacy Technician Trainee, you’ll be a key part of a collaborative team, building a service-conscious pharmacy team that consistently develops great relationships with patients. You'll help exceed expectations, meet needs, and provide safe, accurate, and efficient care to achieve optimal patient, Team Member, and company outcomes.

Key Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs.
• Process orders in person and by phone.
• Direct patients to products and merchandise.
• Refer appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
• Maintain a neat and clean work environment to ensure company and government requirements are met.
• Assist team members with tasks to ensure department efficiency.
• Use the pharmacy computer to complete all necessary actions to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving.
• Search for patients and profiles.
• Determine dates of fill and pick-up.
• Determine prescriptions sent to Central Fill.
• Quote cash prices of prescriptions.
• Check on-hand counts of medications.
• Enter invoices.
• Assist team on action plans to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using the cash register according to established procedures, including point of sale policies.
• Transcribe data from prescriptions accurately to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per company policy and procedure.
• Answer the telephone in a polite and timely manner, ensure accurate information is exchanged, and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer, management team, and support staff.
• File written prescriptions daily.

Requirements & Tech Stack

• Use the pharmacy computer.
• Finalize sales using cash register.

Qualifications

• High school diploma or equivalent.
• Eligible to obtain registration as a pharmacy technician with the applicable state board of pharmacy.
• At least 18 years of age.
• Able to lift up to 25 pounds.
• Completion of required training program and accompanying exams.