Guest Relations Associate

About the Role

Unreal Living is seeking a Guest Relations Associate with a strong hospitality background to manage guest communication and ensure seamless experiences across its serviced apartment portfolio. This is an on-site role requiring the associate to be physically present at the property/office to provide prompt hospitality support through phone calls and text-based communication.

Key Responsibilities

• Manage guest communication before, during, and after their stay through calls and text-based channels.
• Provide prompt, professional, and hospitality-focused support to guests throughout their stay.
• Coordinate smooth check-ins and check-outs.
• Handle guest queries, complaints, and escalations professionally.
• Ensure properties are guest-ready in coordination with housekeeping and operations teams.
• Maintain high guest satisfaction (CSAT) and protect brand reputation.
• Monitor guest feedback and implement corrective actions.
• Share structured feedback with operations to improve service standards.

Requirements & Tech Stack

• 0–3 years of experience in hotels, resorts, serviced apartments, or hospitality operations.
• Freshers with good communication skills are encouraged to apply.
• Experience in guest relations is preferred.
• Strong verbal and written communication skills, with the ability to support guests effectively over calls and text.
• Ability to handle guest escalations calmly and professionally.
• Comfortable coordinating with multiple teams.
• Basic knowledge of documentation and reporting.
• Willingness to work on-site and provide hands-on guest support as required.

Preferred

• Experience working with OTA platforms (Airbnb, Booking.com, etc.).
• Exposure to hospitality service standards and SOPs.
• Bangalore-based candidates are preferred.