Case Filing Specialist, NYSI

About the Role

Performs data entry and provides administrative support on the intake of new no-fault arbitration case filings.

Key Responsibilities

• Reviews case filings to ensure compliance with filing requirements and accurately enters information, scans, and uploads documents into the online case management system.
• Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Receives and responds to correspondence in accordance with established policies and procedures.
• Articulates and demonstrates a basic knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division's operations and tasks specific to their roles and departments.
• Addresses basic inquiries from parties and properly directs complex inquiries to the appropriate departments.
• Demonstrates knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI division procedures.
• Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner.
• Anticipates, troubleshoots, and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases.
• Ensures that unresolved and complex issues are escalated to the appropriate supervisor.
• Makes suggestions to ensure operational efficiency.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Requirements & Tech Stack

• Proficient in Microsoft Office Suite and web-based case management systems.

Qualifications

• Associate's Degree in business or related discipline, or an equivalent mix of education and experience.
• 0-2 years of relevant experience (e.g., customer service, medical/liability insurance, case administration, or legal environment).
• Strong attention to detail and accuracy in data entry, document review, and record-keeping.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Strong written and verbal communication skills to interact effectively with clients, attorneys, arbitrators, mediators, and colleagues.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.