Business Advisory New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

About the Role

This role involves a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market. It is a form of technology problem solving, often applied to repair failed products or processes on a machine or a system.

Key Responsibilities

• Reviewing and annotating bug reports with predefined labels to categorize issue types.
• Applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity.
• Proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy structures.

Requirements & Tech Stack

• Primary skill: IT Troubleshooting
• Minimum 0-1 years of experience in technical product labeling or operations.
• C1 (CEFR) level English proficiency.
• Detail-oriented with proven ability to follow guidelines and standard operating procedures.
• Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
• Strong communication skills, including documentation and collaboration with technical and non-technical teams.
• Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.
• Exposure to metrics and dashboard reporting to support data-informed triage.
• Understanding of priority and severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.

Qualifications

• Any Graduation