Associate, Tech Support
Tesco Bengaluru
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
About the Role
Accountable for probing, triaging, and dispatching jobs to the right person with the right skills using necessary tools, either via phone or emails. You will be responsible for following our Business Code of Conduct and always acting with integrity and due diligence.
Key Responsibilities
- Identifying operational improvements and finding solutions by applying CI tools and techniques.
- Handling inbound/outbound calls within critical metrics.
- Applying fundamental work theories, concepts, and processes in your area of work.
- Probing, triaging, and dispatching jobs for the stores.
- Allocating the right person with the right skill at the right time.
- Responding with appropriate levels of urgency to situations that require quick response or turnaround.
- Analyzing the root cause and handling 1st level issues.
- Making informed and timely decisions.
Requirements & Tech Stack
- Basic MS Office – Excel
- Speed and Accuracy
- Active Listening
- English Speaking, Reading and Writing
- Logical Thinking
Qualifications
- Any Graduate (Preference of Mech. Engg.)