Customer Success Manager, Customer Calling

Role: Customer Success Manager | Customer Calling | Intern

Company: Umbrashield

About Umbrashield

Umbrashield is a contemporary brand focused on innovative sun protection gear. They create products for skin recovering from treatments and heightened sensitivity, offering protection that is both functional and gentle. Their range includes UV shields, sun visors, sun hats, and sun shields that combine practical protection with modern, stylish design. The brand is committed to developing fashion-forward, thoughtful solutions that fit seamlessly into daily life, prioritizing skin health, comfort, and style.

Role Description

This full-time, remote role focuses on supporting and delighting customers. Tasks include:

• Handling inbound and outbound customer calls.
• Responding to queries via phone, email, or chat.
• Providing clear product information and guidance on usage and care.
• Following up with customers to ensure satisfaction.
• Encouraging ongoing engagement and supporting retention efforts.
• Addressing concerns and gathering feedback.
• Documenting interactions and tracking customer issues.
• Collaborating with internal teams to improve service processes and customer experience.
• Building strong relationships with customers by being proactive, empathetic, and solution-oriented.

Qualifications

• Customer Satisfaction and Customer Service skills.
• Customer Retention and Relationship Building skills.
• Analytical Skills to interpret customer feedback and identify patterns.
• Strong communication skills, both verbal and written.
• Comfort with remote work, including reliable internet access, time management, and self-motivation.
• Good organizational skills and attention to detail.
• Interest in wellness, skincare, or fashion-forward consumer products is beneficial.
• Prior customer-facing experience or internships are an advantage.